Ruth Harrison Fuller

Caffeinated Problem Solver

About

Born and raised in Virginia, I received my Bachelors degree in Political Science (minor in Sociology) followed by my Masters in Teaching from Christopher Newport University before setting out on my own into the great unknown.

I fell in love with the technology world via working at two technology non-profits, the Technology Association of Oregon (formerly SAO) and the Drupal Association. I then moved into the for profit sector growing my customer interaction and client marketing skillset as the Customer Engagement Specialist at BlackMesh, Inc a big player in the Drupal world in enterprise cloud hosting who expanding into other communities with its acquisition by Contigix. I am currently Customer Success Manager at Aquafold, a database and analytics integration software aquired by IDERA a leader in the SQL, database and IT tools market.

My background and personal skills have been a wonderful fit in the client/account support area as well as community engagement marketing. I excel at assessing efficiency gaps, possess a broad strategic perspective, and am a problem solver advocating on behalf of client and community needs. In a client support role, my natural people skills combined with a teaching degree aid me as an information liaison between the tech team and client. As a community manager my political background aids me in engaging an appropriate voice when interacting with any scale of audience and rallying them to a cause. It all really boils down to a great respect and appreciation for the coding geniuses of the world and a commitment to excellent customer/community service and business needs.

In my free time I enjoy a local latte (preferably in giant bowl size) with a good book or marathoning my Netflix account. Once over caffeinated, I like getting out and exploring Texas and the quest to try all tacos. Having fully explored my previous Oregon home's amazing natural beauty via volunteering, skiing, and hiking I hope to continue finding new passions in Texas. Mildly obsessed with my future 120lb fur baby Lady Bird, a Greater Swiss Mountain Dog and total lovebug. Additionally, I have a baking habit involving forcing others to enjoy piles of delicious cookies, pies, etc. Currently, I am still mid quest to perfect my Southern family's recipes into gluten-free form.

Qualifications & Skills

Growing + Maintaining Customer Relationships, Customer Service, Social Media Marketing, Community Outreach, Email Marketing and Campaigns, Social Networking, Editing, Strategic Planning, Training, Lesson Planning, Website Management, Committee Management, Project Planning, Webinars

Program Experience: MailChimp, SurveyMonkey, Google Analytics, Double Click for Publishers, Adobe Photoshop, Adobe Illustrator, GoToMeetings, Hootsuite, Google Docs, Podio, Help Scout, Zendesk, HTML, Github, Drupal, Active Collab, Act-On, SalesForce

*Quick Learner: Built this site in a day

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Contact Ruth

Please feel free to reach out to me via email or a variety of social platforms to discuss opportunities, or even to just say hello!

ruthhfuller@gmail.com

Austin, TX