Born and raised in Virginia, I received my Bachelors degree in Political Science (minor in Sociology) followed by my Masters in Teaching from Christopher Newport University before setting out on my own into the great unknown.
I fell in love with the technology world via working at two technology non-profits, the Technology Association of Oregon (formerly SAO) and the Drupal Association. I then moved into the for profit sector growing my customer interaction and client marketing skillset as the Customer Engagement Specialist at BlackMesh, Inc a big player in the Drupal world in enterprise cloud hosting who expanded into other communities with its acquisition by Contigix. I then moved onto Customer Success Manager at Aquafold, a database and analytics integration software when it was aquired by IDERA a leader in the SQL, database and IT tools market. I was responsible for all aspects of the current customer lifecycle and transitioning it into the IDERA workflow. Currently, I am a Customer Success Manager with UsabeNet working to help cleints utilize our suite of tools and services to not only create but maintain ADA compliant websites.
My background and personal skills have been a wonderful fit in the client/account support area as well as implementation management and community engagement marketing. I excel at assessing efficiency gaps, possess a broad strategic perspective, and am a problem solver advocating on behalf of client and community needs. My natural people skills combined with a teaching degree aid me as an information liaison between the tech team and client. I am verse in process mapping current workflows and integrating teams processes into one. My political background aids me in engaging an appropriate voice when interacting with any scale of audience and rallying them to a cause. It all really boils down to a great respect and appreciation for the coding geniuses of the world and a commitment to excellent customer/community service and business needs.
In my free time I enjoy a latte (preferably in giant bowl size) with a good book or marathoning Netflix. Once over caffeinated, I like getting out and exploring Texas and the monumental quest to try all the tacos. Speaking of food, my best/worst quality is that I have a baking habit involving forcing onto others piles of delicious cookies, pies, etc. I am also mildly obsessed with my 100+lb fur baby Lady Bird, a Greater Swiss Mountain Dog and total lovebug.Download Resume
Growing + Maintaining Customer Relationships, Customer Service, Social Media Marketing, Community Outreach, Email Marketing and Campaigns, Social Networking, Editing, Strategic Planning, Process Building, Training, Lesson Planning, Website Management, Committee Management, Project Planning, Webinars
Program Experience: MailChimp, SurveyMonkey, Google Analytics, Double Click for Publishers, Adobe Photoshop, Adobe Illustrator, GoToMeetings, Hootsuite, Google Docs, Podio, Help Scout, Zendesk, HTML, Github, Drupal, Active Collab, Act-On, SalesForce
*Quick Learner: Built this site in a dayDownload Resume
Please feel free to reach out to me via email or a variety of social platforms to discuss opportunities, or even to just say hello!